JOB OPPORTUNITIES IN M-KOPA KENYA

JOB OPPORTUNITIES IN M-KOPA KENYA
About M-KOPA Solar: M-KOPA Solar, headquartered in
Nairobi, Kenya, is the global leader of “pay-as-you-go” energy
for off-grid customers.
Since its commercial launch in October 2012, M-KOPA has
connected more than 240,000 homes in Kenya, Tanzania and
Uganda to solar power, and is now adding over 500 new homes
each day.
The success of M-KOPA (M= mobile, KOPA= to borrow) stems
from making solar products affordable to low-income
households on a pay-per-use installment plan.
Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for Kshs 40, or less than the
price of traditional kerosene lighting.
After one year of payments customers own their solar systems
outright and can upgrade to more power.
All revenues are collected in real-time via mobile money
systems (such as M-PESA in Kenya) and embedded GSM
sensors in each solar system allow M-KOPA to monitor real
time performance and regulate usage based upon payments.
This connected design means that M-KOPA is processing vast
amounts of data (i.e. over 10,000 mobile payments per day)
via the company’s proprietary cloud platform, M-KOPAnet.
As of January 2015 M-KOPA employs over 500 full time staff
across East Africa and sells through a network of 1,000 direct
sales agents. It has also commenced licensing its technology to
partners in other markets.
M-KOPA has been recognised for its pioneering business mode
and scale, notably winning the 2015 Zayed Future Energy Prize,
being selected as the top New Energy Pioneer at the 2014
Bloomberg New Energy Finance awards and earning the 2013
FT/IFC Excellence in Sustainable Finance Award.
M-KOPA is seeking:
Position Title: Business Intelligence Analyst
Location: Nairobi, Kenya
Position Start: As soon as possible
Reporting to: Head of Business Intelligence Systems
Overall Purpose: Collecting and analyzing business
requirements for the M-KOPA BI Platform and as acting as a
liaison between business users and the BI development team.
Role Profile
Key Accountabilities
Defines and documents business functions and
processes.
Consults with business users to identify, define
and document business needs and objectives,
current operational procedures, problems, input
and output requirements.
Acts as a liaison between developers and end-
users in the analysis, design, configuration, and
testing to ensure optimal operational
performance.
Engaging business users and the technology
team in order to prioritize requests
Analyzes the feasibility of, and develops
requirements for, new systems and
enhancements to existing systems; ensures the
system design fits the needs of the users.
Tracks and fully documents changes for
functional and business specifications; writes
detailed universally understood procedures for
permanent records and for use in training.
Identifies opportunities for improving business;
assists in the preparation of proposals to
develop new systems and/or operational
changes.
Conducts change impact analysis to assess the
potential implications of changes and
documents court business rules, functions and
requirements.
Participates in user acceptance testing and
testing of new system functionality
Developing user documentation and training
manuals as required
Incumbent Requirements
Education:
Bachelor’s degree /relevant credentials in
technology, science, engineering, or electronics.
Experience, Knowledge & Skills:
Required: Demonstrable SQL experience
(preferably SQL Server)
Required: Should have at least 3 years of
experience working in a similar role
Required: Advanced Excel knowledge
Required: Ability to engage with and present to
senior management
Experience in Agile methodology will be a big
plus
Strong analytical and problem solving skills
with keen attention to detail
Experience in the development and
implementation of standards, procedures and
guidelines to support operational processes
Self-motivated with the ability to prioritize,
meet deadlines, and manage own time with
changing priorities in an agile environment
A results oriented individual who thrives
working in a fast paced environment
Excellent interpersonal skills with a willingness
to go the extra mile to assist other team
members
Remuneration: Competitive package covering a monthly
salary, performance bonus and medical benefits reflective of
the candidate’s experience and skills.
To Apply
To apply, send an updated detailed copy of your CV and a cover
letter expressing why you feel you would be an excellent
candidate for the role to careers@m-kopa.com with the
subject EV-BI Analyst-2041

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Position Title: Telesales Team Representatives
Location: Nairobi HQ
Position Start: ASAP
Contract: An initial 6 month contract leading to a full term
employment depending on individual performance.
Role Profile
Telesales Team Representatives Responsibilities
Telesales of M-KOPA Product portfolio
Excellent communication and representation of
M-KOPA company values
Achieve and Surpass sales targets
Handling customer queries and escalating to
Customer Care team
Excellent and diligent record keeping
The Person
MUST be a driven individual who works to
achieve and surpass targets
Is an excellent communicator and sales person
MUST be computer literate and exposed to
Microsoft Office (Email, Word and Excel)
Passionate about Sales and Customer Care
Experience working with MSOffice
Fluent in written and spoken English and
Swahili
Able to work well under pressure and under
minimum supervision
An excellent communicator
A team player
Must be time flexible and able to work in a shift
clock system including Public holidays and
Weekends
Exposure to Customer Care, Dealer Care or Call
Centre experience and CRM systems is a plus
Remuneration: Ksh 20,000 Gross + Commissions (On a per
sale Basis) plus medical benefits after the 6 month period.
To Apply
To apply, send an updated detailed copy of your CV and a cover
letter expressing why you feel you would be an excellent
candidate for the role to careers@m-kopa.com with the
subject EV-TELESALES-2040.

Position Title: Senior System Engineer
Location: Nairobi, Kenya
Position Start: ASAP
Reporting to: Head of Technology Operations
Overall Purpose: Responsible for the overall design, building,
deployment and maintenance of M-KOPA’s platform
infrastructure.
Role Profile
Key Accountabilities
Responsible for network and application
security
Responsible for ensuring our servers and
applications have 99.999% uptime
Resolve server or application related support
issues
Incumbent Requirements
Education:
Bachelor’s degree in a related field.
Experience:
Great in design, building, deploying and
managing virtual servers using VMWare or
Hyper-V
Experience working with cloud service providers
such as Windows Azure or Amazon Web
Services
Team leadership skills, assigning tasks to junior
engineers as well as following on tasks to
completion
Project management skills
Ability to assess, plan and build on capacity
Demonstrated Windows Server Administration
skills
Demonstrated SQL Server Database
Administration skills
Experience working with monitoring tools such
as PRTG or System Center 2012
At least 4 years’ working experience in a similar
role
Solid understanding of network protocols and
services
Experience dealing with server security issues
Solid programming background in .NET
Deploying software using automated tools
Ability to effectively communicate and work
closely with M-KOPA staff to determine needs
and assist with system requirements
Review all backups and periodically check the
validity of the same by running trial
restorations on tests servers
Scripting in Windows environment using
PowerShell
Training and documentation of all systems
Attend to escalated support tickets on our
service desk system
Excellent verbal and written communication
skills
Knowledge / Skills: Windows Server 2012, SQL Server 2012,
scripting
Beneficial:
Microsoft SQL DBA Certification will be
considered a plus
CCNA certification will be considered a plus
MCSE certification will be considered a plus
Linux Server Administration skills will be
considered a plus
ITIL certification will be an added advantage
Remuneration: A generous and competitive remuneration
package will be offered to the successful candidate/s.
To Apply
To apply, send an updated detailed copy of your CV and a cover
letter expressing why you feel you would be an excellent
candidate for the role to careers@m-kopa.com with the
subject EV-SnrSE-2042

Position Title: System Engineer
Location: Nairobi, Kenya
Position Start: ASAP
Reporting to: Head of Technology Operations
Overall Purpose: Responsible for the building, deployment and
maintenance of M-KOPA’s servers.
Role Profile
Key Accountabilities
Responsible for network and application
security
Responsible for ensuring our servers and
applications have 99.999% uptime
Resolve server or application related support
issues
Incumbent Requirements
Education: Bachelor’s degree in a related field.
Experience:
Experience building, deploying and managing
virtual servers
Demonstrated Windows Server Administration
skills
Demonstrated SQL Server Database
Administration skills
Knowledge working with monitoring tools such
as PRTG
At least 2 year experience in performing in a
similar role
Solid understanding of network protocols and
services
Experience dealing with server security issues
Experience working with cloud service providers
such as Windows Azure or Amazon Web
Services would be an added advantage
Ability to effectively communicate and work
closely with M-KOPA staff to determine needs
and assist with system requirements
Review all backups and periodically check the
validity of the same by running trial
restorations on tests servers
Training and documentation of all systems
Attend to support tickets on our service desk
system
Excellent verbal and written communication
skills
Knowledge / Skills: Windows Server 2012, SQL Server 2012,
scripting with PowerShell
Beneficial:
CCNA certification will be considered a plus
MCSE certification will be considered a plus
Linux Server Administration skills will be
considered a plus
Scripting skills will be considered a plus
Remuneration: A generous and competitive remuneration
package will be offered to the successful candidate/s.

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To Apply
To apply, send an updated detailed copy of your CV and a cover
letter expressing why you feel you would be an excellent
candidate for the role to careers@m-kopa.com with the
subject EV-SE-2043

Position Title: Device Network Support Engineer
Location: Nairobi, Kenya
Position Start: Immediate
Reporting to: Head of Engineering
Overall Purpose: M-KOPA Kenya Limited seeks a skilled
Device Network Support Engineer whose main role will be
taking up device network related issues / escalations and
following up with relevant parties (Safaricom and Eseye) for
resolution.
Role Profile
Key Accountabilities
Provision of technical assistance to Dev Ops on
issues brought through customer care team in
relation to device network.
Assist in device communication validation
through SIM testing/Profile changes/Network
validation.
Assist in predictive analysis through device use
and communication data gathered.
Coordinating activities involving network from
Eseye/Safaricom(SIM testing,GSM
traces,Network coverage analysis).
Incumbent Requirements
Education: Bachelor’s degree /relevant credentials in
technology, science, engineering, or electronics.
Experience: Adequate understanding of M to M
communication and the integration of the same into embedded
systems
Knowledge / skills:
Experience with MySQL/SQL
Knowledge of hardware (embedded hardware)
and firmware interaction
Knowledge of GSM and mobile telecom
interaction
Good troubleshooting skills and problem
solving.
Remuneration: Competitive covering a monthly salary,
performance bonus and medical benefits reflective of the
candidate’s experience and skills.
To Apply
To apply, send an updated detailed copy of your CV and a cover
letter expressing why you feel you would be an excellent
candidate for the role to careers@m-kopa.com with the
subject ENG-DNSE-2038
Deadline for applications 5pm on Friday 16th October, 2015.
Please Note: Due to the large number of applications received
by us, we regret that you will not be contacted unless you are
short listed for the post and invited for an interview.
Therefore, if you have not heard from M-KOPA within 4 weeks
of the date of the deadline your application, you should
assume that you have not been successful on this occasion.
This measure has been taken in the interests of efficiency and
cost effectiveness and we apologize for any inconvenience this
may cause.

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